Frequent Ask Questions

If you need to make changes to your order, please contact us as soon as possible at support@borderlineunique.com or call 419-404-9005. Please note that if your order has already shipped, we may not be able to make any changes and you may need to return the item for exchange or refund.

Our apparel is custom printed per order, which means it takes time to create each unique piece. We ask that you please allow 1-2 weeks for delivery, depending on your location and shipping method. We strive to ensure that each item is made to the highest quality and attention to detail, and we appreciate your patience as we craft your order. If you have any questions or concerns about the status of your order, please reach out to support@borderlineunique.com

Absolutely. We take the privacy and security of our customers very seriously, which is why we do not keep any credit card information on file without your express consent. All transactions are securely processed through trusted payment gateways, ensuring that your sensitive information is never at risk. We also use the latest encryption technologies to protect your data. Your trust and safety is our top priority, so you can shop with peace of mind knowing that your information is in good hands.

Yes, we offer international shipping for customers outside of the United States. Please note that international shipping rates may vary by location and shipment size.

You may receive periodic emails throughout the production process. Please feel free to email us anytime: julie@borderlineunique.com

Yes, if your state requires us to charge sales tax. However, if you have a tax exempt status, please contact us directly before making your purchase. We will request the necessary documentation from you and work with you to ensure that your order is processed without sales tax.

If you receive a damaged item, please email us photos of the damage and appearance of the packaging at support@borderlineunqiue.com Our team will work diligently to resolve the issue and send you a replacement item as soon as possible.

Please email us at support@borderlineunique.com or call 419-404-9005 to resolve the issue. We apologize for any inconvenience and will send you the corrected item as soon as possible.

Custom orders do not qualify for returns. However, if there is an issue with your product, we will do our best to resolve the issue. For all other non-customized items: Items must be returned within 30 days of the purchase date. All tags must be attached, and the item must be in its original condition. We do not offer refunds for garments that do not fit. Instead, we will exchange the item for a different size or style of equal or lesser value. Shipping costs for exchanges will be the responsibility of the customer. Once we receive your returned item, we will process the refund within 5-7 business days. If you have any additional questions or concerns, please don't hesitate to contact our customer service team. support@borderlineunique.com 419-404-9005

We want you to be completely satisfied with your purchases. If you receive a garment that does not fit you properly, we offer a hassle-free exchange policy. Here are some things to keep in mind: Garments must be returned within 14 days of the delivery date. All tags must be attached, and the item must be in its original condition and not laundered. We do not offer refunds for garments that do not fit. Instead, we will exchange the item for a different size or style of equal or lesser value. Sipping costs for exchanges will be the responsibility of the customer. To initiate an exchange, please contact our customer service team at support@borderlineunique.com We will provide you with further instructions on how to return your item and process your exchange.